PlanetRent LANDLORDS: An app with audit trail to defeat most compensation claims


Written by: Mary-Anne Bowring 29/11/2019
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Understanding Tenant Expectations

Research by PlanetRent reveals that one of the biggest frustrations for landlords is dealing with tenant complaints, particularly regarding repairs. Many tenants have unrealistic expectations about how quickly issues should be resolved, leading to unnecessary conflicts.

The Importance of Addressing Repairs Promptly

Ignoring repairs can escalate costs, making it crucial for landlords to act quickly. However, the real challenge often lies in coordinating maintenance and managing tenant expectations rather than avoiding the repairs themselves.

Setting Clear Boundaries and Responsibilities

A successful rental relationship depends on mutual responsibility. Tenants should protect the landlord’s property, while landlords must ensure it remains in good working order. However, wear and tear are inevitable, and both parties need to be realistic about necessary fixes.

The Role of a Service Level Agreement

A well-drafted service level agreement (SLA) helps landlords set clear expectations with tenants before they move in. Unlike a hotel, rental properties do not offer 24/7 maintenance, and tenants should understand that repairs typically happen during normal business hours.

Managing Tenant Expectations Through Transparency

In today’s litigious society, tenants often demand compensation for minor inconveniences. A landlord’s SLA functions similarly to policies used by rail companies—ensuring reasonable service times without guaranteeing immediate responses.

How PlanetRent Simplifies Property Management

PlanetRent provides landlords with a structured approach to repairs by setting target response times for 45 common rental issues. This information is shared with tenants via email, their portal, and when they log a repair, promoting transparency and reducing misunderstandings.

Planetrent Properties


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